Mobi-Remit

Last Updated: October 15, 2025

At Mobi-Remit, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using Mobi-Remit's services, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our services.

1. Information We Collect

We may collect the following types of information:

                        Personal Identification Information:

                        - Full name

                        - Email address

                        - Mobile phone number

                        - Date of birth

                        - Government-issued identification

                        - Proof of address documents

                        - Photograph (for identity verification)

                        Financial Information:

                        - Payment card details (encrypted)

                        - Bank account information

                        - Transaction history

                        - Source of funds information

                        Technical Information:

                        - IP address

                        - Browser type and version

                        - Device information

                        - Operating system

                        - Time zone setting and location

                        - Usage data and patterns

2. How We Use Your Information

We use your information for the following purposes:

To provide, operate, and maintain our services
To process transactions and send transfer confirmations
To verify your identity and prevent fraud
To comply with legal and regulatory requirements, including anti-money laundering (AML) and counter-terrorist financing (CTF) laws
To communicate with you about your account, transactions, and updates to our services
To improve our services and develop new features
To provide customer support
To send marketing communications (where you have provided consent)

3. Legal Basis for Processing Personal Data (GDPR)

For users in the European Economic Area (EEA), we process your personal data under the following legal bases:

Performance of contract: Processing necessary for the performance of our services to you
Legal obligation: Processing necessary to comply with our legal obligations
Legitimate interests: Processing necessary for our legitimate business interests
Consent: Processing based on your consent, which you may withdraw at any time

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, regulatory, accounting, or reporting requirements.

Typically, we retain customer data for a minimum of 5 years after the termination of your relationship with us, as required by financial regulations.

5. Your Data Protection Rights (GDPR)

If you are a resident of the EEA, you have the following data protection rights:

                        Right to access: You have the right to request copies of your personal data.

                        Right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

                        Right to erasure: You have the right to request that we erase your personal data, under certain conditions.

                        Right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

                        Right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

                        Right to object: You have the right to object to our processing of your personal data, under certain conditions.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.

These measures include:

Encryption of data in transit and at rest
Regular security assessments and testing
Access controls and authentication mechanisms
Staff training on data protection
Secure server infrastructure

7. International Data Transfers

As an international money transfer service, your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

When we transfer personal information outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Third-Party Disclosures

We may share your information with:

Financial institutions: Banks and payment processors to complete transactions
Regulatory bodies: When required by law or to comply with legal processes
Service providers: Companies that provide services on our behalf (e.g., customer support, analytics)
Business transfers: In connection with a merger, acquisition, or sale of assets

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

10. Children's Privacy

Our service is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Data Protection Officer
Mobi-Remit Inc.
customercare@mobi-remit.com
+13024402205

If you are not satisfied with our response or believe we are processing your personal data in a way that is not lawful, you can complain to your local data protection supervisory authority.

13. California Privacy Rights

California residents have the right to request information regarding the disclosure of their personal information to third parties for direct marketing purposes. To make such a request, please contact us at the email address above.